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Legal · Your data

Data Deletion Instructions

You can request deletion of information associated with your 19bot account, a connected Facebook Page, or your conversation with a Page that uses 19bot.

Last updated: August 20, 2026 · Meta App ID: 1028304589142507

Never send us your password, Facebook access token or one-time code. We may request limited information to verify that you control the account, Page or conversation covered by the request.

1. Delete a Facebook Page integration from your account

A business customer can remove a connected Facebook Page from their own 19bot account:

  1. Sign in to 19bot and open My Channels.
  2. Choose the Facebook Page and select Disconnect.
  3. Open the list of Disconnected integrations and select Delete for that Page.

The Page disappears from the customer's 19bot account. To use it again, the customer must start a new Facebook connection and grant the required permissions. This action removes the customer's Page assignment but does not erase shared system records. Follow Step 2 to request permanent deletion of the stored Page, account or conversation data.

2. Submit a permanent data deletion request

  1. Email support@19bot.vn with the subject 19bot Data Deletion Request.
  2. State whether the request concerns: (a) your 19bot account, (b) a connected Facebook Page, or (c) your Messenger conversation with a Page using 19bot.
  3. Provide only what is needed to locate the data: your 19bot account email, the Facebook Page name and Page ID, and/or the approximate date and Page where the conversation occurred.
  4. We will reply with a request reference and, if necessary, reasonable identity/authority verification steps. For Page-wide deletion, the requester must be an authorized Page or 19bot account administrator.

3. What we delete

Depending on the verified scope, deletion may include the 19bot user profile and authentication account; stored Facebook Page connection credentials; Page configuration; Page-scoped profile data; messages, attachments or attachment links; conversation status; customer contact details voluntarily shared in the conversation; and derived inbox/report records associated with the deleted account, Page or conversation.

We may retain a minimal record of the request and deletion outcome where necessary to demonstrate compliance, prevent fraud, resolve disputes or meet applicable legal obligations. Information that has been irreversibly anonymized and can no longer identify a person is not personal data.

4. Timing

We normally acknowledge a request within 7 business days and complete a verified request within 30 days. If a request is unusually complex or legal retention applies, we will explain the reason and expected schedule in our response.

5. Remove Facebook access

A Facebook Page administrator can also remove 19bot from the relevant Facebook/Meta business integration or Apps and Websites settings. This prevents future authorized access after Meta processes the revocation. Revoking access is not, by itself, a request to delete data already stored by 19bot. Complete Step 2 above if you also want stored data deleted.

6. Difference between disconnecting, deleting the Page integration and deleting data

Disconnect turns off the channel and removes its active inbox access. Delete under Disconnected integrations removes the Page integration from that customer's 19bot account and requires a new connection before it can be used again. Neither action, by itself, permanently deletes shared Page, message or conversation records. For permanent deletion, submit the verified request in Step 2.

7. Company and contact information

Legal name
Công ty TNHH Ngày Mới Xanh
International name
GREEN NEW DAY COMPANY LIMITED
Business registration / tax ID
0108528719
Date issued
November 30, 2018
Service operated
19bot.vn
Data deletion email
support@19bot.vn