VI EN
Try for free
Legal · Privacy

Privacy Policy

This policy explains how 19bot processes information when businesses connect their Facebook Pages and other communication channels to our customer messaging and AI support platform.

Effective and last updated: August 20, 2026 · Meta App ID: 1028304589142507

Operator: Công ty TNHH Ngày Mới Xanh, Business Registration No. 0108528719, issued on November 30, 2018 ("19bot", "we", "us"). Website: https://19bot.vn/.

1. Scope

This policy applies to business customers, their authorized team members, and people who communicate with a customer's connected Facebook Page or other supported channel. A business customer controls the content and customer relationships associated with its channels; 19bot processes that information to provide the service requested by that customer.

For channel conversations and other information submitted by a business customer, that customer generally decides why and how the information is used, and 19bot acts as its service provider or processor. For account administration, service security, support and our own legal obligations, 19bot may determine the relevant processing purposes. “Customer Data” means messages, files, contact details, business knowledge and other content submitted to or generated through the service.

2. Information we process

19bot only requests Meta permissions needed for the features the customer chooses to use. We do not use Meta Platform Data to build advertising profiles or for purposes unrelated to providing 19bot.

3. How we use information

Service providers are permitted to process information only for the contracted service they provide to 19bot and are expected to protect it under confidentiality and data-protection obligations. We do not permit them to use Meta Platform Data for their own advertising or independent marketing purposes.

4. AI processing

When a business customer enables AI features, relevant conversation content and customer-provided knowledge may be sent to our contracted AI infrastructure providers solely to generate the requested classification, search result or reply. Customers can disable AI for a connected channel. 19bot remains responsible for configuring its providers and service access in accordance with applicable agreements.

5. Sharing and service providers

We do not sell personal information or Meta Platform Data. We may disclose the minimum information necessary to:

6. Retention

Message retention is configurable by the business customer from 1 to 12 months and defaults to 6 months for newly stored messages. Operational activity logs are generally retained for up to 60 days. Account, Page connection, configuration and customer-care records are kept while needed to provide the service, until the controlling customer requests deletion, or as required for security and legal compliance.

A business customer can disconnect a Facebook Page and then choose Delete under the list of disconnected integrations to remove that Page integration from their 19bot account. Reusing it requires a new connection. This self-service removal does not, by itself, erase shared system records; the customer can submit a permanent data deletion request using our Data Deletion Instructions.

7. Security

We use access controls, role-based authorization, encryption in transit, restricted administrative access, secret management, logging and other reasonable technical and organizational measures. No online system is completely risk-free, so customers must protect their accounts and immediately report suspected unauthorized access.

Our personnel access Customer Data only when needed to provide support requested by an authorized customer, maintain or secure the service, investigate suspected abuse or a security incident, or comply with law. Access is limited to personnel with an operational need.

8. Your choices and rights

Subject to applicable law and appropriate identity verification, you may request access, correction, restriction, objection, portability or deletion of your personal information. A Facebook Page administrator may remove 19bot's access in Meta settings. Revoking access stops future authorized access but does not automatically delete copies already stored by 19bot; follow our Data Deletion Instructions for deletion.

If your request concerns a conversation controlled by one of our business customers, we may refer the request to that business or coordinate with it because it determines how that Customer Data is used. You may withdraw an optional consent, including browser notifications, through the relevant account or browser settings.

9. Children

19bot is a business service and is not directed to children. Customers must not intentionally use the service to collect children's personal information without a valid legal basis and all required consent.

10. International processing and changes

Service providers may process information in countries other than the user's country, subject to contractual and legal safeguards. We may update this policy when our service or legal obligations change. The date above identifies the current version; material changes will be communicated through the service or this website when appropriate.

11. Company and contact information

Legal name
Công ty TNHH Ngày Mới Xanh
International name
GREEN NEW DAY COMPANY LIMITED
Business registration / tax ID
0108528719
Date issued
November 30, 2018
Service operated
19bot.vn
Privacy and support email
support@19bot.vn